You may return any* item that has not been used or altered in any way within 30 days from purchase for an exchange or refund. All refunds will be charged a 20% restocking fee. Refunded money will go back to the credit/debit card that was used for the original transaction.
If you need to cancel an order before we have cut the wood or vinyl, you may do so, but you will be charged a $7 cancelation fee (this covers our transactions fees, for processing your order and for processing the refund).
*Custom orders cannot be exchanged or refunded (custom orders includes anything that was designed for you as well as items with custom names, est. dates, initials, ect.).
Shipping is non refundable, and you will be required to ship the items back at your expense.
Once the items are recieved in new condition, the refund will be processed within 2 business days.
Mail returns to:
Thoughts in Vinyl
3025 Pinnacle Drive
Idaho Falls, ID 83401
Make sure your name and order # is included with your return.